Our Customer Reviews

As the local travel service in Xinjiang, we have devoted to providing the best service and price for our guests for more than 20 years. Over 10000+ visitors from all over the world have given us great trust to travel with us. We always keep in mind that our goal is that help our guests to realize their dream tour no matter where they want to go. In the 20 years, we have received many reviews and feedbacks from our lovely guests and most of them are favorable reviews, which we greatly appreciate. Some of them have traveled with us multiple times and are very willing to recommend us to their friends and family. We are so lucky to have the chance to connect with so many nice persons! Every happy moment our guests share with us is the most precious treasure we will cherish for a life time! The only thing we can do to return the great trust you give us is trying our best to provide better service!

  • Reviewed on Jul 28, 2021

    Alex

    from

    Hi Lesley, we are just back Shanghai, flight was delayed but still ok. We enjoyed our trip and the different visits. The way that the site is preserved is surprising, hopefully the 2 movies we can see before the visit are impressive and gave a good feeling of the culture. Mati temple, Ta er temple, Binglisi , Qinghai lake and Chaka were great. Hotels were all good as well as breakfast. All guides and drivers did their job very  well, special very good service to Tim and Pei the driver from Xining to Chaka  , both had very good knowledge of their surroundings . 

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  • Reviewed on Jul 12, 2021

    Karen

    from

    Hello Lesley,we are about to get on the plane now. Just wanted to say we had a wonderful trip planned by you. Nur was an excellent guide, filled with knowledge, very smart and understands foreign standard well,paid attention to the details,we did not have a single problem despite countless check points and many stops. Pierre and l are extremely satisfied with his service and care throughout the trip.


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  • Reviewed on Jul 10, 2021

    Renato

    from

    Dear Lesley,

    Our trip is coming to an end and I would like to thank you, for your full support, from the very beginning. We had a very good time in XinJiang, the trip was fantastic. Let me comment a few things, I hope it can serve as a base for you to provide even better experiences to foreigners in the future:

    1. guide service

    Abdul was really good. He showed good knowledge about the region, kindness, respect. We learn a lot from him. He managed to optimize the itinerary and adjust to our needs.

    Rocky is a great person, extremely kind and polite, we enjoyed the time we spent with him. In the other hand, we felt that Rocky was less familiar with the itinerary, less knowledgeable about the history, and less good with time management. Still he gave us full support and adapted to all our requests, he did his best, with time he understood us better and suggested very good activities

    Victor was also very kind and attentive both nights he came to assist

    2. drivers and cars

    Zhang ShiFu, north part driver was amazing. Not only a very good driver but also a great person. We appreciated him a lot. Kashgar driver was also a very good driver.

    3. itinerary

    Tashkurgan, we wished we could have visited some spots along the road, but many places were not registered in our itinerary, which made things complicated. The best example is Taheman village, which is just by the road. Abdul stoped there for a few minutes, but we were all stressed as we did not have the papers, and could not truly visited. I would suggest to add these points to new itineraries, making the road trip more interesting.

    Actually we realized that we spent a lot of time in the road, much more than what was indicated in the itinerary, we would suggest to review that for next trips  

    4. Hotels:

    Some hotels were simple but still clean, no problems with that

    Urumqi: Wanda vista is much better than Hilton, better location, better rooms. I am not sure you should keep using Hilton.

    Hemu: very good hotel, we loved, even if it was not down the main village, restaurant food was good and the rooms charming and comfortable, one of the best.

    There are also a very few details that could have been corrected, nothing really important, but that could have showed a special attention: we mentioned we would prefer to stay in connected rooms, it seems it was possible in Radisson in Kashgar, but I am not sure they got the information so finally rooms were apart. 

    5. Food

    The guides adapted quickly to our needs and understood what we were looking for, we ate very good!

    We were very happy you accepted to take us to the restaurants we have suggested in Urumqi. We suggest you to add these recommendations to your future itineraries 

    6. Support

    Thank you very much for always being there! You were very professional in all the moments, very attentive and reactive. 


    Overall, the trip was really amazing.

    The information above should only serve for continuous optimization.

    I would be more than happy to organize my next trip with you.

    I will strongly recommend your services to my friends and colleagues.


    All the best,

    And a very sincere thank you.

    Renato

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  • Reviewed on Jul 03, 2021

    Albert

    from

    We really have had a great trip.  The service and convenience has been wonderful.  We will certainly recommend your company to other teachers at our school. 

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  • Reviewed on Jun 21, 2021

    James

    from

    Good morning.Lesley!

    Thank you so much for the plan and arrangements made by you. l enjoyed it a lot... a lot is A LOT!!...what a fantastic places!!! I am 100% satisfied , not only with the visited wonderful places, but also with the accompanying personnel: AJ&Anwar in Turpan; Liu in Dunhuang and the Master( William?)in Zhangye...all of them were very kind!... special mention to Zuoqiang in Dunhuang.

    Thank you!...I hope to have more future opportunities,and please make some special discount for next times.I will recommend my colleagues to contact you!!


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  • Reviewed on Jun 19, 2021

    Nancy

    from

    Thanks to all the team. @李静Lesley, great and really good professional job. Gary we will miss you and the driver too. 

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  • Reviewed on Jun 11, 2021

    Raquel

    from

    Dear Lesley, we enjoyed our holidays. Excellent organizational. All ur guides are fantastic. Don't worry about the hotel. Of course cannot compare with Sofitel. Ha ha. But breakfast was the best. Thanks again!! Will recommend friends to use ur services.

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  • Reviewed on May 26, 2021

    Migueli

    from

    We have ended our tour with your company today! Everything is very good! All your drivers and guides are very responsible, punctual and friendly. They take the trouble to enable us to experience Xinjiang in many enjoyable ways. Thanks! Great tour!

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  • Reviewed on May 09, 2021

    Harvey

    from

    Hi Lesley, Everything was great! Well orgenized, good tour guides, and we appreciate very much the way have solved the problems. It was a wonderful experience. send me a link to write a comment where you want.


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  • Reviewed on Sep 14, 2020

    Francisco

    from

    Hi Lesley, you came highly recommended, and we were happy with the service you provided. Overall, we enjoyed the Yunnan trip. I liked the location of hotels in Shangrila, Lijiang and Dali. All were right in Old Towns so therefore very convenient. 

    The tour guides were good. They were knowlegible and helpful. We like the itinerary . One suggestion I would make is to make a stop in Shaxi Old Town as the reviews online was really good. I would definitely recommend you as tour company to use for Silk Road travels. Thanks again for your help.

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